Calculating Cloud ROI, Part 2
Dick Benton
08/06/2011
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GlassHouse
By Dick Benton, GlassHouse principal consultant
Putting a value on customer satisfaction can be difficult, because only the user of your services can actually define that value. You can conduct satisfaction surveys and prompt for the value with questions around range of benefit. For example, how would you value the automated self-provisioning of resources to your business? Low value, neutral value or high value?
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